The Contract exists between Hazel Evans Bespoke and the Client (xxxx). The contract will include those instructions written into the contract only.
1. We endeavour to deliver items forming part of this contract at the specified time, our obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
2. To avoid confusion telephone orders will not be accepted. Any changes or additional instructions must be confirmed in writing and a price agreed before the work can proceed.
3. Any problems with an order must be bought to our attention within seven days of receipt of the order. Thereafter charges will be made for any corrections.
4. We do our best to advise customers of the suitability of fabrics, whether supplied by us or not, however, we can only take responsibility for materials which are supplied by us. Covering fabric supplied by the Client is at their own risk. Shortage and faults in fabrics supplied by the Client is the Client’s responsibility.
5. We reserve the right to apply a 25% surcharge for handling fabrics not supplied by us.
6. There will be a 20% surcharge if we are given many small pieces from which to make a product.
7. Carriage and Delivery charges are extra.
8. We cannot be held responsible for fabric flaws. If we cannot cut round them, you will be notified.
9. Where printed and woven fabrics will not pattern match accurately, we will inform you for further instructions.
10. We reserve the right to add a surcharge to the make-up costs where fabrics, woven or printed off-grain, require extra time to make and where fabrics and patterns behave unexpectedly.
11. We cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the consumer has acted against ours or the manufacturer’s/retailer’s instructions i.e. washing instructions, steaming etc.
12. We will not be responsible for charges if you have another company make corrections – you will still be responsible for the original bill.
13. Charges will be made for any corrections that are not our fault.
14. Holiday cut-off dates: Orders and fabrics must be received by 1st February for pre-Easter delivery and 1st October for pre-Christmas delivery.
15. Insurance Claims: We undertake all work on behalf of the client named overleaf and it is they who are responsible for the payment of the account. In the case of Insurance companies and Insurance work, we will undertake the work on the clear understanding that the account will be paid by the client named overleaf when the account becomes due as described in clause 16.
16. Where work is undertaken in relation to an insurance claim, a 50% payment on acceptance of the estimate will be payable by the client, unless an agreement exists between us and the insurers to pay the account directly.
17. Complaints will be dealt with a quickly as possible and resolution of the same will be our prime objective. Complaints, which cannot be resolved through us, may be referred to The Association of Master Upholsterers and Soft Furnishers, who will arbitrate and suggest a course of action, which is acceptable to both parties. The Association may charge a fee for this service.
18. Payment terms: A 50% non-refundable payment is required for us to accept an order. The balance is due in full prior to delivery. Interest on overdue accounts will be charged at 1½% per month or part thereof. Prices quoted stand for three months.
19. A payment of 50% (or % stated on the contract) will form an acceptance of the terms and conditions attached. (This should be printed on the front of the estimate).
20. We may take photographs of the finished products in situ. If you would prefer that photographs are not taken, please let us know in writing.